Refund and Replacement Policy

REFUND AND REPLACEMENT POLICY

Effective date: April 27, 2026

This Refund and Replacement Policy explains how refunds, replacements, and support requests are handled for services provided through the InfluCheap mobile application and related digital channels.

InfluCheap is operated by INFLUCHEAP CHILE SpA, RUT 77.820.145-3, located in Santiago, Metropolitan Region, Chile.

1. General rule

InfluCheap provides digital services related to social media platforms.

Because these services are digital and may begin processing shortly after the user creates an order, refunds may be limited once an order has been processed, sent to a provider, or executed.

Each request is reviewed according to the status of the order, the type of service, the information provided by the user, and the circumstances of the case.

2. Cheaps

Cheaps are internal digital credits used only within the InfluCheap app.

Cheaps are not cash, not cryptocurrency, and not redeemable for money.

Refunds involving Cheaps may be handled by:

– Returning Cheaps to the user’s balance
– Replacing the service
– Applying a correction
– Providing another solution considered appropriate by InfluCheap

3. When a refund may be considered

A refund or return of Cheaps may be considered when:

– The order was not processed
– The service was unavailable
– A technical error caused an incorrect charge of Cheaps
– The user was charged but no order was created
– InfluCheap determines that the service cannot be fulfilled
– Another exceptional situation justifies correction

4. When a refund may be denied

A refund may be denied when:

– The order has already been processed
– The service has already been sent for execution
– The user provided an incorrect username or link
– The profile, post, channel, song, or content was private, deleted, restricted, or inaccessible
– The user changed the username or link after placing the order
– The user violated these Terms or platform rules
– The issue was caused by a third-party platform
– The user requests cancellation after processing has started
– The service was delivered gradually and remains within the expected timeframe

5. Replacement guarantee

Some services may include a 30-day replacement guarantee when stated in the app or website.

The replacement guarantee may apply if a significant drop occurs within the covered period and the order qualifies for replacement.

The guarantee does not apply when:

– The user changes the username
– The user deletes the post, profile, channel, song, or content
– The account becomes private or inaccessible
– The user blocks, restricts, or removes followers, likes, views, or other delivered activity
– The drop is caused by platform updates, account penalties, or external platform actions
– The order does not qualify for replacement according to the service conditions
– The request is made after the covered period

6. 30-day replacement period

When a service includes 30-day replacement coverage, the period starts from the date the order is processed or delivered, depending on the type of service.

Users must contact support within the guarantee period.

Requests made after the 30-day period may be denied.

7. Gradual delivery

Some services may be delivered gradually.

A service is not necessarily considered failed simply because it has not been completed immediately.

Delivery times may vary depending on the platform, quantity, demand, service type, technical availability, and third-party provider conditions.

8. Incorrect information provided by the user

The user is responsible for providing accurate order information.

InfluCheap may not provide refunds or replacements when the issue is caused by:

– Incorrect username
– Wrong link
– Private profile
– Deleted post
– Restricted content
– Changed account name
– Broken link
– Inaccessible account
– Any other incorrect or incomplete information

9. Third-party platform changes

InfluCheap is not responsible for changes, restrictions, removals, algorithm updates, or enforcement actions taken by third-party platforms such as Instagram, TikTok, Facebook, YouTube, Spotify, Twitch, X, LinkedIn, or others.

10. How to request support

To request review, replacement, or refund support, contact us through:

Email: In********@***il.com
WhatsApp: +56 973310177

Users should include:

– Order ID
– Email associated with the account
– Service purchased
– Username or link
– Description of the issue
– Screenshots or evidence if available

11. Review process

InfluCheap may review:

– Order status
– Service type
– Delivery records
– User-provided information
– Time elapsed since processing
– Eligibility for replacement
– Technical or platform-related limitations

InfluCheap may request additional information before making a decision.

12. Payment provider rules

If the purchase was made through Google Play Billing or another payment provider, refund processing may also be subject to the rules, limitations, and procedures of that provider.

Some refunds may need to be requested directly through Google Play or the relevant payment processor.

13. Abuse prevention

InfluCheap may deny refund, replacement, or support requests when there is evidence of:

– Fraud
– Abuse
– Repeated unfounded claims
– Manipulation of orders
– Attempted exploitation of the reward system
– Violation of these Terms
– Misuse of the service

14. No guarantee of platform outcomes

InfluCheap does not guarantee permanent or unlimited results on third-party platforms.

Social media platforms may remove, restrict, update, or modify activity according to their own systems and rules.

15. Changes to this Policy

InfluCheap may update this Refund and Replacement Policy from time to time.

The updated version will be published on this page with a new effective date.

16. Contact

For questions about refunds, replacements, or support, contact:

INFLUCHEAP CHILE SpA
Email: In********@***il.com
WhatsApp: +56 973310177
Santiago, Metropolitan Region, Chile