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REFUND AND REWARD POLICY

Last Updated: June 8, 2026

1. INTRODUCTION

This Refund and Reward Policy explains how rewards, purchases, refunds, and reward fulfillment are handled within InstaAura.

By using InstaAura, you agree to this Policy.

2. AURA PURCHASES

Aura is a virtual in-app currency used within InstaAura.

Purchases of Aura are processed through authorized payment providers such as Google Play Billing.

Aura:

  • Is not real money.
  • Is not a cryptocurrency.
  • Has no cash value.
  • Cannot be exchanged for cash.
  • Is non-transferable.

3. REWARD REDEMPTIONS

Users may redeem Aura for eligible rewards available within the application.

Reward availability may depend on:

  • Operational capacity.
  • Fraud prevention review.
  • Technical limitations.
  • Daily reward budgets.
  • Platform availability.

Having sufficient Aura does not guarantee immediate fulfillment.

Rewards may be delayed, queued, reviewed, modified, or unavailable depending on operational conditions.

4. REWARD PROCESSING

After a redemption request is submitted:

  • The request may enter review.
  • The request may be processed automatically or manually.
  • Additional verification may be required.
  • Estimated delivery times may vary.

InstaAura does not guarantee specific delivery times unless explicitly stated.

5. REFUNDS OF AURA

If a reward cannot be fulfilled due to an internal issue, InstaAura may:

  • Reattempt fulfillment.
  • Place the request in a processing queue.
  • Return the Aura spent on the reward.
  • Cancel the reward request.

Refunds granted by InstaAura are generally issued in Aura rather than cash.

6. PURCHASE REFUNDS

Refund requests related to payments made through Google Play are subject to Google’s refund policies and procedures.

InstaAura does not directly process payment card refunds.

Users should consult the applicable Google Play refund policies.

7. NON-REFUNDABLE CASES

Refunds may be denied when:

  • Incorrect information was provided.
  • User instructions were inaccurate.
  • The user violates the Terms and Conditions.
  • Fraudulent activity is detected.
  • Abuse of the platform is detected.
  • The reward was already delivered.
  • The issue resulted from user actions outside the platform.

8. FRAUD PREVENTION

InstaAura reserves the right to:

  • Review transactions.
  • Delay processing.
  • Suspend rewards.
  • Reject requests.
  • Restrict accounts.

when necessary to prevent abuse, fraud, exploitation, or manipulation of the platform.

9. POLICY CHANGES

We may modify this Refund and Reward Policy at any time.

Updated versions will be published through the application or official website.

Continued use of InstaAura after changes become effective constitutes acceptance of the revised Policy.

10. CONTACT

InstaAura is operated by:

InfluCheap Chile SpA

Email:
in********@***il.com

Website:
https://influcheap.cl

NON-REFUNDABLE DIGITAL ITEMS

Virtual currencies, rewards, digital items, and benefits that have already been redeemed, consumed, delivered, credited, used, or otherwise utilized within InstaAura may not be eligible for refunds, except where required by applicable law or platform policies.

Google Play purchases remain subject to Google’s applicable refund policies and procedures.


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